Choosing What To Automate

Automating everything does not boost productivity. Yes, automate repetitive tasks. But preserve: 
- Human intuition in decision-making 
- Creative problem solving 
- Adaptive customer interactions 

The sweet spot? Automate the predictable. Humanize the exceptional. 
When we implemented this balance at Xerox, we saw: 
- 30% faster turnaround on routine processes 
- 42% increase in innovative solutions 
- 18% higher client satisfaction scores 
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Your turn: What’s one process you should automate now—and one you should keep human?